Blue Hills Policy Page

Blue Hills

Policies

We want every guest to have a fun and safe experience at Blue Hills Ski Area. Please review the following policies before completing your purchase. All policies and procedures are subject to change without notice.

Reservations, Tickets & Access
Lift Tickets, Season Passes & ACCESS CARDS
All guests entering snow surfaces, participating in ski area activities, or assisting others in beginner areas are required to have a valid Season Pass or lift ticket loaded onto a Blue Hills ACCESS CARD. Replacement ACCESS CARD fees may apply.

Guests accessing ski and snowboard terrain must wear ski or snowboard boots.
Guests participating in snow tubing must have:
-A valid tubing reservation
-A visible tubing ticket issued at check-in
-Appropriate footwear as outlined in the Tubing Policies

Waivers
Participation in skiing, snowboarding, tubing, lessons, rentals, racing, and other ski area activities requires a completed waiver. No individual will be permitted to participate in any activity without a valid waiver.

Ticket Transfers
All products (lift tickets, season passes, tubing tickets, equipment rentals, lessons) are assigned to an individual, are age and date specific and are non-transferable and may not be shared, transferred, sold or reassigned. There are no exceptions.

Ticket & Pass Misuse
To ensure a fair experience for all guests, the following are prohibited:
-Sharing, lending, or reselling a Season Pass
-Using another guest’s pass, ticket, or account
-Providing false age, identity, or eligibility information to obtain discounted pricing
-Using a ticket or pass that has been altered, duplicated, or fraudulently obtained
Violations may result in suspension or permanent loss of ski area access privileges without refund. This is considered theft of services and you may be prosecuted and or fined.
Blue Hills Ski Area reserves the right to verify guest identification, eligibility, and ticket validity at any time.

Refunds, Credits & Rescheduling

All purchases made are valid only within the season/date they are purchased for, and do not carry any cash and/or redemption value into the future.

Season Passes
All sales are final. Refunds are not offered. Season Passes expire on the closing day of the winter season. Season passes are non-transferable under any circumstances. Sorry, no exceptions. If any Blue Hills Ski Area staff determines that a pass holder exhibits improper, endangering, or illegal behavior, the pass and all privileges and benefits associated with the pass will be revoked for a specific period of time up to and including the remainder of the season, dependent upon the nature of the offense at the discretion of the resort staff.

Daily Lift Tickets, Rentals, Lessons & Tubing
All sales are final. Refunds are not offered.
Eligible daily products may be changed to another available date or time within the same season until 3:00 PM, at least 48 hours before the scheduled reservation. Only one reschedule is permitted per purchase and must remain with the original individual. Requests received after 3:00 PM within 48 hours of the reservation start time are not eligible for changes, credits, or refunds.

Illness & Medical Requests
Requests related to illness or medical situations must be submitted before the scheduled reservation time.
Documentation must be provided from a medical provider, urgent care facility, or patient portal showing the guest’s name and date of service.
Approved requests may be eligible for a reschedule, voucher, or store credit at the discretion of Blue Hills Ski Area.

How to Request Changes
All cancellation, reschedule, and credit requests must be submitted through the designated Guest Services process listed on our website.

Store Credits
Approved credits or vouchers are added to the purchaser’s account and may be applied toward eligible future purchases.
Credits are subject to applicable Massachusetts laws regarding expiration and use.

Missed Lessons & No-Shows
No refunds, credits, or make-up lessons are offered for missed lessons due to:
-Personal scheduling conflicts
-Travel
-Weather preference
-Illness not approved through the Illness & Medical Requests policy
-Late arrival
Guests who do not attend their scheduled reservation and do not contact Guest Services before the reservation start time will be considered a no-show and are not eligible for refunds, credits, or rescheduling.

Late Arrival Policy
Guests arriving after the start of their reservation may miss part or all of their experience.
Team Members will make reasonable efforts to accommodate late arrivals when possible; however, placement and participation cannot be guaranteed.

Seasonal & Vacation Week Programs
Seasonal Program Cancellations
Seasonal and multi-session programs may be canceled for store credit up to 30 days before the start of the program season.
No cancellations or credits are available within 30 days of the program start date.

Missed Seasonal Program Lessons
No refunds, credits, or make-up lessons are offered for missed classes due to:
-Personal scheduling conflicts
-Travel
-Weather preference
-Illness not approved through the Illness & Medical Requests policy
-Late arrival

Program Rescheduling & Weather
Blue Hills Ski Area may reschedule program sessions when necessary due to weather, operational, or safety concerns.
If a program session is rescheduled by Blue Hills Ski Area, lessons will continue on the regularly scheduled day and time until all program sessions have been completed. Holiday period dates will be skipped.
Program participants may not transfer to a different day, time, or program session as a result of a rescheduled class. Participants are expected to attend the program day and time selected during registration.
If the ski area is open, all seasonal programs and lessons will operate as scheduled. Weather conditions, temperature, snow conditions, visibility, or personal preference are not grounds for rescheduling, credits, or refunds.

Ski Area Operations
Weather & Operating Conditions
Season dates are subject to change due to snow and business conditions.
Blue Hills Ski Area is a weather-dependent facility, and weather and snow conditions can vary throughout the season.
If the ski area is open, all scheduled lessons, programs, tubing sessions, rentals, and lift operations will run as scheduled regardless of weather conditions.
Guests should review weather forecasts and conditions before booking, as refunds are not provided due to weather, snow conditions, visibility, temperature, or personal preference.
If the ski area must close due to circumstances beyond our control, such as a power outage or state emergency, affected guests will receive communication regarding available options.

Terrain, Lift & Facility Availability
Blue Hills Ski Area reserves the right to modify operating hours, pricing, products, lesson formats, instructors, terrain availability, lift operations, and program schedules at any time based on weather, conditions, staffing, maintenance, or operational needs.

Uphill Travel
Uphill travel, including hiking, skinning, splitboarding, and snowshoeing, is prohibited on ski area trails while lifts are operating unless specifically authorized by Blue Hills Ski Area.
During ski and snowboard races, race trails and designated race areas may be closed to all uphill and downhill traffic except authorized racers and race officials. No hiking, uphill travel, or spectator access onto trails is permitted during a race.

Lift Use
Guests must follow all instructions provided by signage, lift operators, and ski area staff.
Safety bars must be lowered while riding chairlifts.
Backpacks may not be worn while riding chairlifts. Backpacks must be removed and carried by hand while loading, riding, and unloading lifts.
Adults carrying children in their arms or in child carriers or backpacks may not ride surface lifts or chairlifts.
Authorized Equipment
To ensure a safe and enjoyable experience for all guests, only skis and snowboards designed for alpine snow sports are permitted on ski area terrain.
All equipment must have metal edges and appropriate bindings and brakes or leashes.
Unauthorized equipment includes, but is not limited to:
-Sleds
-Toboggans
-Tubes outside designated tubing areas
-Snow skates
-Snow bikes or trikes
-Trays
-Saucers
-Similar sliding devices
Only Blue Hills Ski Area tubes may be used in the tubing area.

Helmets
Helmets are required for all youth lessons.

Safety & Conduct
Responsibility Code
Guests are required to follow the NSAA Skier and Snowboarder Responsibility Code at all times.
Your Responsibility Code (2022)
Always stay in control. You must be able to stop or avoid people or objects.
People ahead or downhill of you have the right-of-way. You must avoid them.
Stop only where you are visible from above and do not restrict traffic.
Look uphill and avoid others before starting downhill or entering a trail.
You must prevent runaway equipment.
Read and obey all signs, warnings, and hazard markings.
Keep off closed trails and out of closed areas.
You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
Do not use lifts or terrain when impaired by alcohol or drugs.
If you are involved in a collision or incident, share your contact information with each other and a ski area employee.
Winter sports involve risk of serious injury or death. Your knowledge, decisions and actions contribute to your safety and that of others. If you need help understanding the Code, please ask any ski area employee.

Community Conduct
Guests are expected to:
Be kind, respectful, and aware of those around them
Follow all posted signage, boundaries, closures, and safety instructions
Treat guests and staff with courtesy and consideration
Help create an inclusive and welcoming environment for everyone on the mountain

Guest Conduct
Blue Hills Ski Area reserves the right to refuse service or remove any guest whose behavior:
Creates a safety concern
Violates ski area policies
Harasses staff or other guests
Damages property
Is disruptive to operations
No refunds will be issued.
The for-profit teaching or instruction of other Blue Hills Ski Area guests on our slopes is explicitly prohibited unless authorized by Blue Hills Ski Area in advance. Blue Hills Ski Area reserves the right to remove any guest participating in these activities as well as seek compensation or prosecute for theft of services.

Smoke-Free Facility
Blue Hills Ski Area is a smoke-free facility.
Smoking and vaping are prohibited in all areas except designated parking lot areas.

Photo & Video Release
By visiting Blue Hills Ski Area, guests acknowledge that photography, video recording, livestreaming, and other media capture may occur.
Images and recordings may be used for promotional, marketing, or educational purposes without compensation.

Lost, Stolen & Damaged Property
Blue Hills Ski Area is not responsible for lost, stolen, or damaged personal property.
Personal property left unattended anywhere on ski area property is left at the owner’s risk.

Pet Policy
No pets are permitted on Blue Hills property except for Service Animals as permitted by law.