Blue Hills Policy Page

Please review our policies below

Blue Hills

Policies

General Policies

  • As part of our ongoing commitment to maintaining a healthy and comfortable environment for our guests, we are a smoke free ski area. Smoking and vaping are prohibited in all areas with the exception of parking lots. Please plan accordingly.
  • RIDING LIFTS WEARING Backpack not permitted
  • RIDING LIFTS WHILE CARRYING CHILDREN NOT PERMITTED: Adult passengers carrying children in their arms, or in any type of pack, may not ride on surface lifts or chairlift.
  • AUTHORIZED EQUIPMENT: To ensure a safe and enjoyable experience for all guests, only the following equipment is permitted on ski area premises. All equipment must have metal edges and bindings. Use of unauthorized items, such as sleds, snow skates, toboggans, tubes, trays, saucers, snow bikes/trikes, and similar items, is prohibited.

Lift Tickets & Season Passes

LIFT TICKET OR PASS REQUIRED: All guests participating in skiing, snowboarding, tubing, or uphill must possess a valid lift ticket or season pass, regardless of the type of lift, terrain, or transportation method used to access the mountain. A lift ticket or season pass is required for use of all mountain ski/snowboard/ trails, slopes, and terrain, including magic carpets, chairlifts, surface lifts, and trails.

LIFT TICKET AND SEASON PASS FRAUDULENT USE

All lift tickets and season passes are non-transferable and must be used only by the person to whom they were issued. Every guest must have their own valid ticket or pass for all ski area access, including magic carpets, surface lifts, and uphill travel.
Violations of this policy will result in one or more of the following: suspension of skiing/riding privileges, permanent loss of access to the ski area, and/or legal action.
The ski area reserves the right to verify guest identification and ticket validity at any time at their sole discretion.

  • Transfer of Tickets or Passes
    • Sharing your ticket or pass with another person
    • Allowing someone else to use your ticket or pass
    • Selling or reselling your ticket or pass to others
    • Exchanging tickets or passes with friends or family members
  • Misrepresentation
    • Providing false age, identity, or eligibility information to obtain discounted rates
    • Purchasing age-restricted tickets (such as youth or senior passes) when you do not qualify
    • Using someone else’s identity or documentation to purchase, use, or validate a ticket or pass

Refunds & Credits, Cancellations & Rescheduling

Season Passes: Season Passes are not cancellable; no refunds or credits are available.

Daily Lift Tickets, Tubing Tickets, Rentals, and Lesson Cancellation: Up to 4:00 p.m. the day prior to your scheduled visit, all products purchased may be canceled for a 100% credit valid for the remainder of the season in which purchased. No refunds. We know that weather and snow conditions vary, but if the ski area is open for skiing/riding/tubing we will be providing all offerings as scheduled and there are no refunds or credits issued due to these events. Thank you for your understanding. If the ski area closes for reasons beyond our control (think electrical power outage or a MA state of emergency for blizzard conditions) a credit will automatically be applied to your account. In the event of closure email will be sent to the email registered to the purchaser’s account.

  • All cancellations must be made via email.
  • This policy does not apply to seasonal programs or vacation week programs. SEE these policies
  • Cancellation credits are issued as a dollar value, similar to a gift card, and can be used towards the purchase of eligible products until the value has been completely used or the credit expires.
  • Credits are valid for the winter season in which they are issued. Unused credits can not be extended.

How to Redeem Your Credits

  1. Log in to your online account here.
  2. Where to find
  3. Add products to your cart
  4. Once all products have been added to cart, select “check out” and follow through all required steps.
  5. On the payment screen where you enter your credit card information, is where you will redeem your credits. Select the checkbox
  6. The total due will be reduced however much was on the credit.  If the credit amount is greater than the total amount due, the remainder of the balance will stay on your account
  7. Complete the checkout process. You will need to provide credit card information if your credit does not cover the full amount due.

Seasonal & Vacation Week Programs

Blue Hills Ski Area is not responsible if a participant cannot attend a program lesson. If it is necessary for the ski area to reschedule an Explorer, Adventurer, Trailblazer, STEM on the Slopes, 309 Club, and Women’s program lesson we will continue classes without refund until five sessions are held, skipping holiday period dates. Days and times of lessons cannot be changed. Participants must attend scheduled classes.


Seasonal Programs and Vacation Week Programs
Multi-session seasonal lesson programs may be canceled for a 100% credit valid for the remainder of the season in which purchased up until 30 days before the first session/date of the program. There are no cancellations within 30 days.

Blue Hills Ski Area is not responsible for missed classes due to personal reasons. No refunds, credits, or make-ups will be offered for personal absences. Every guest needs an access product (Season Pass OR Seasonal Program Lift Ticket) to access the snow. If you must miss a class due to a personal absence you will forfeit the lesson portion of your program but will retain an all day lift ticket or an all day lift ticket and rental valid until the end of the season, dates of use valid based on program purchase black-out dates apply.

INCLEMENT WEATHER
We are a weather-dependent facility, relying solely on mother nature & our own snow-making capabilities. We reserve the right to cancel/postpone lessons as deemed necessary by management for the safety of our guests and staff. Due to constantly changing weather forecasts, guests are encouraged to verify operations prior to departing for the ski area.

LATE ARRIVAL POLICY
Blue Hills Ski Area is not responsible for late arrivals to class. No refunds, credits, or make-ups will be offered for any missed portions of the class. Should you arrive late, staff will do their best to connect the student with a group- but we cannot guarantee you will be able to meet your original group. If we you are unable to place you with a group, late arrivals will forfeit their lesson. Please do your best to arrive early to ensure you and your student get the most out of their experience.

LEVELS & GROUPING
All participants will complete a pre-level assessment. This may be completed during the pre-season rental fitting with help from our snowsports team or remotely via online form, or verbally with a snowsports team member prior to the start of lessons.

Participants will be pre-leveled into 4 groups, White, Green&White, Green, and Blue based on skill level. Corresponding colored flags will be used to mark the locations where participants will meet their instructors and group each week. On the first program day, instructors will assess students in each larger color group to build smaller groups of similar age and stage of skill development. There will be a range of levels within each group. Participants will remain in their placed groups unless their skills have progressed to the level of the group above them and space allows.

PROGRAM LIFT ACCESS
The Explorer Program (ages 4-6) will be conducted on surface lifts only. Blue Hills Ski Area has three Magic Carpet surface lifts offering a variety of terrain for learning. If a child has advanced experience at this age level, the Snowsports School encourages private lessons for the best experience. All other seasonal programs may be conducted on any available terrain, including Blue Hills Ski Area’s three Magic Carpet surface lifts and/or double chairlift. As a matter of safety, use of any and all lifts or terrain during a lesson is at the discretion of Blue Hills Snowsports School instructors.

Terrain choice is incredibly important when learning and developing skills. Blue Hills Ski Area Snowsports instructors will choose appropriate terrain when teaching for safety, skill development, and enjoyment. Skills that would allow your child to ski with confidence on the most difficult mountain terrain can be introduced, explored, and developed on our surface lift accessed terrain.


INSTRUCTOR CONSISTENCY
Blue Hills Ski Area will make a best effort to ensure instructor consistency; however, we reserve the right to assign all or part of a lesson to an alternate instructor at our discretion (e.g. instances of instructor absence/student ability/class size, etc.)

Helmets
Helmets are required for all youth programming, while they are not included in our rental package, guests have the option to choose to Add on a Rental Helmet or Purchase a helmet during the check out process.